Get in Touch
A question
deserves
a real answer.
Our team is made of people who care deeply about your experience. We read every message and respond with intention.
Email
support@vintaya.online
Response within 24 hours, Mon–Sat
Support Hours
Monday – Saturday
9:00 AM – 6:00 PM GMT · Closed Sundays
Response Time
Within 24 Hours
Most enquiries answered the same day
Order Enquiries
Include your order number
Found in your confirmation email
Send a Message
We're listening.
Whether it's a pre-purchase question, an order update, or something more specific — write to us. We'll respond personally, not with an automated reply.
Every message is read by a member of the Vintaya team
We respond within 24 hours, often much sooner
No scripted responses — just honest, helpful answers
Warranty and return requests are handled with priority
Message received.
Thank you for writing to us. A member of our team will respond within 24 hours. If your enquiry is urgent, please reference your order number in any follow-up.
Headquarters
Manchester, United Kingdom
Serving customers globally from our UK base
Business Enquiries
support@vintaya.online
Wholesale, press, and partnership requests
Average Response
Under 6 Hours
During business hours, Monday through Saturday
Other Ways to Get Help
Find what you need.
⚙
Technical Support
Troubleshooting guides and hardware assistance for all Vintaya products
View support →
⟳
Returns & Refunds
Understand our 30-day return window and how to start the process
Learn more →
◫
Warranty Policy
Full details on your 12-month limited warranty coverage and claims process
Read policy →
Before You Write
Common questions.
Our team responds to all messages within 24 hours on business days (Monday–Saturday). Most enquiries receive a reply within the same day. We do not operate automated responses — every message is personally reviewed and answered.
If your enquiry relates to an order, please include your order number — found in your confirmation email — along with the product in question and a brief description of the issue. This allows us to assist you as efficiently as possible without the need for follow-up questions.
Order amendments can be made within a short window after purchase — typically 1–2 hours — before fulfilment begins. Please contact us immediately via email with your order number. Once an order has been dispatched, it cannot be amended, but you are still eligible to return it within our 30-day window.
Yes. For wholesale, trade, or volume orders, please contact us at hello@vintaya.com with details about your business and requirements. We work with interior designers, hospitality clients, and commercial buyers and can discuss bespoke arrangements accordingly.
We currently offer support exclusively by email, which allows us to provide thoughtful, documented responses and ensure nothing is missed. We have found this leads to faster and more effective resolutions than telephone support. You can always expect a human, personal reply.